General Resources

The Area Agency on Aging

The Area Agency on Aging provides high-quality services to older adults aged 60 and over. Through a community-based delivery system, AAA is focused on meeting the needs of seniors at the local level by engaging local community partners, organizations, and a network of volunteers to ensure older persons maintain their dignity and remain independent in their homes and communities.

Priority is given to seniors who:

• Are members of low-income and underrepresented groups
• Have limited communication and/or speaking abilities
• Reside in rural areas
• Are disabled
• Live with dementia, including Alzheimer’s Disease
• Are informal caregivers

Visit The Area Agency on Aging page to learn more.

There are twenty-eight Ombudsman programs in the state of Texas. View the full directory on the Texas Health and Human Services website.

Elder Justice Program

Elder abuse is one of the fastest-growing crimes in the United States. As the senior population reaches new heights thanks to the Baby Boomers, the growth in elder abuse seems destined to continue. In response, H-GAC launched the Elder Justice Program in 2018. The goal is two-fold: (1) to provide direct services to seniors who have been victimized by crime and (2) to provide training, technical assistance and other support for local efforts to build a coordinated community response to rising incidents of elder abuse. Learn more about the Elder Justice Program.

Alzheimer’s Association

Take an empowering first step by learning more about the changes you may experience, and what to do next to move forward with your life. If you or someone you love has been diagnosed with Alzheimer's or another dementia, you can continue living well by empowering yourself the right information and resource. Check out the resources provided by the Alzheimer's Association to learn more about what to expect and how they are contributing to furthering research.

Managed Care (Medicaid) Ombudsman (Managed Care Help)

Visit the Ombudsman Managed Care Help page on the Texas Health and Human Services website to learn how to get help accessing health care services.

Quality Improvement Organization - Acentra Health (formally Kepro)

Acentra Health helps people who are on Medicare to file quality of care complaints and hospital discharge and skilled service termination appeals. Visit the Acentra Health website for more information.

Texas Department of Criminal Justice Independent Ombudsman

A confidential avenue for complaint resolution regarding non-criminal matters. Visit the Texas Department of Criminal Justice website to learn more.

Filing a Complaint on a Nursing Home/Assisted Living Facility

Report a Facility

You can report a Nursing Home or Assisted Living Facility for rights violations, concerns for care, and other complaints/incidents on the Texas Health and Human Services website.

Adult Protective Services (APS)

Visit the Texas Department of Family and Protective Services (DFPS) website to report an outside provider, family member, or other entity besides the facility for incidents of Abuse, Neglect, or Exploitation.