9-1-1 Address Verification FAQs

What is a VOIP system?

A VOIP (voice over internet protocol) line plugs into a router, which connects your line to the internet. It allows you to make voice calls over the internet using a broadband connection, instead of traditional phone lines.

Why do I need to verify my 9-1-1 address?

VOIP systems don’t automatically provide your location to emergency responders. Verifying your address ensures that help arrives at the right place during an emergency.

How do I update my VOIP 9-1-1 address?

To ensure your 9-1-1 address is correct, fill out our quick form on the main page, and we’ll help you verify and update your VOIP address with your provider. Make sure it reflects your current location for accurate emergency response.

Do I need to update my address every time I move?

Yes, updating your 9-1-1 address is crucial anytime you change your physical location.

What happens if I don’t verify my address?

If your address is incorrect or outdated, emergency responders may be sent to the wrong location, leading to dangerous delays.

Is VOIP compliance required for businesses?

Yes, businesses must comply with Kari’s Law and Ray Baum’s Act to ensure 9-1-1 calls are routed correctly and provide accurate location data.